FAQ

Ordering and delivery

Do you ship to Pakistan?

Yes, we ship all over Pakistan 🇵🇰 

What cities do you ship to?

Currently we deliver all over Pakistan 🇵🇰 

How much is shipping?

Shipping costs depend on the item you’ve ordered and the city where it’s being delivered. Our standard delivery charges are Rs.250

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, villantto@gmail.com or whats app your order no 0309-3011166, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Payment

What payment methods do you accept?

You can select your preferred payment method at checkout.

  • We accept all kind of payment methods available in Pakistan.
  1. Bank Transfer
  2. Cash On Delivery
  3. Jazz Cash
  4. Easy Paisa
  5. Credit/Debit Card

Returns

Can I return or exchange an item?

Shipping & Returns

We have partnered with Trax Courier to ensure you receive orders on highest priority.

Each order is hand picked and shipped within 1-2 business days. After dispatch courier takes 3-5 business days. You'll also receive an order confirmation email when your order is placed.

RETURN POLICY

We regret to inform you that we do not have a return policy based on personal preferences. Our website provides customers with access to all images and videos of our products to enable informed purchasing decisions. As per our policy, we do not accept returns after the purchase has been finalized. However, we do offer an exchange option, provided that the customer ships the item back to our warehouse in undamaged condition. The customer can select a replacement item from our website, and we will dispatch it to them for an additional shipping charge of 250/-. We appreciate your understanding in this matter. Thank you.

Note: SALE ITEMS & ORDERS PROCESSED THROUGH BSECURE ARE NON REFUNDABLE + VULCRID SMART WALLETS ARE NON EXCHANGEABLE WITH VILLANTTO’S SMART WALLET 

 

CUSTOMER CARE
For additional information please contact our Customer Care team at villantto@gmail.com or call 0309-3011144 during our office hours: Monday - Saturday, 11AM - 9PM